MindLink Mobile Features


Management Tool


These features are utilised through the management tool and apply to all users connecting to the server. The MindLink service will need a restart for the changes to take effect.

File transfer in IM conversations

File transfer allows users to send messages in IM conversations. This includes both images and text files.

Auto provision

Multiple persistent chat pools

Multiple Persistent Chat Pools

Users can connect to multiple persistent chat pools. This allows users to join any chatrooms that are in the located on any of the specified persistent chat pools There are multiple ways user can connect to persistent chat pools. These include:

  • Explicit connection
  • Auto provisioning connection

Explicit

Explicit conections involve specifying specific chat pools in the management tool. Only users within those specified persistent chat pools can login. A single chatpool can be specified in the Default Persistent Chat pool endpoint address field. Multiple chat pools are specified by clicking the Connect to multiple Persistent Chat pools checkbox. Entries added in the table can be removed by pressing the Delete key.

Explicit

Auto provision

Auto provisioned connections allow users to login as any user located on the configured persistent chat pools on the server. The user does not need to specify any of the configured chat pools to login as users located on them.

Auto provision


Chat Client Features


These features are utilised by a user within their own client and will only apply to them. The MindLink service does not need to be restarted for these changes to take effect.

Disable IM/Group Chat

Auto provision

Disable IM or Disable Group Chat prevents all MindlLink Mobile users from using IM or Group Chat respectively. This setting can be either disabled globally via the MindLink Management Center within the 'General' > 'Enable Instant Messaging' or 'Enable Group Chat' options, or it can be set on an individual basis when the user logs into MindLink Mobile.

Multiparty Conversations

A multiparty works on the same basis as Skype For Business conferences. They provide a temporary space for a group of invited users to exchange messages. They also allow voice calls.

Creating a multiparty

A multiparty is created using the 'Create Multiparty' icon in the MindLink client, at the top of the dock. Alternatively, a user may escalate a private IM conversation to a multiparty by pressing the 'Escalate to multiparty' icon. This will allow additional users to be invited to the conversation and creates a seperate Multiparty.

Multiparties can also be created through the Native Lync/Skype client, using the Meet now' functionality. Users in the MindLink chat client can be invited to Native client meetings.

Using a multiparty

Once users have joined, messages can be exchanged and all other users who have joined will see the messages.

When you Escalate an IM conversation to a multiparty, your private messages will not be visible to any of the users you invite. If you escalate through the Native chat client, you and the other IM participant may see the original IM messages in the multiparty history, but rest assured none of the additional invited users are shown this.

These are features primarily used in Chat Rooms

#Hashtags

When a user types the '#' symbol into a group chat or IM conversation it begins formatting a hashtag. Text that immediately follows the symbol will be the hashtag content. In IM this will format as a hashtag, but functinality is minimal.

However, in Group Chat this feature gets mroe powerful. Messages containing a hashtag can be filtered. This means, fr example, any message containing #Meeting or #Documents or #CompanyName can be isolated, allowing instan access to all relevant messages.

Hashtag Filter View

The filter view shows all of the Hashtags that are loaded in chat history. These update as a user loads older history in a chat room.

Filter view will isolate messages that contain the specified hashtag. This allows chat room content to be refined into the target topic.

Use Cases

If a team has regular meetings and needs to make documents, schedules and inforiaon easy to find they can include #meeting in any messages about meetings. Then, using hashtag Filter View, all meeting-related messages can be isolated. This makes it much easier to find the specific documents, schedules or inforion about meetings by eliminating the irrelevant messages.

If a chat room is regularly used for sharing files and documents then using #Documents to accompany the uploaded file allows the hashtag filter view to be utilised when revisiting the room to find document files.

If a sales/Marketing team handle a lot of different customers they can mark messages with a #CompanyName1 , #CompanyName2, #CompanyName3 etc. hashtags to distinguish messages about each client. Now, when looking for informaion on a specific client, the relevant hashtag can be utilised to show only messages about them.

@Mentions

Mentions work in chat rooms, utilising the active menbers. When typing @ into the message input an autocomplete popper will show the names of the active users. Selecting one of these names will mention the user in the message.

@Mentions are given a property in the notification settings, too. This means mentioning someone is more likely to send them an alert, helping your message stand out and get their attention quickly.

@MyMentions Filter

When a message is sent with a user mentioned in it, that message will be shown in their @MyMentions Filter. This will emphasise the mention to ensure they find it quickly. It also allows users to filter messages targeted specificatlly at them - another messaging filter strategy to streamline the process of finding what you are looking for!

Room links are initiated using the # symbol followed by typing a chat room name that the user is a member of. The autocomplete popper will suggest rooms that match the regex.

When a Room Link is sent, clicking it will take the user to the linked chat room. The chat room will be added to their contacts, if it isn't already, and opened (provided the user has permission to join - otherwise the attempt will fail)

Note: For MindLink configurations connecting to multiple pChat Pools your Room links will work across all room, no matter what pool(s) they are on.


User-is-typing notification

Auto provision

When a user is composing a message in an IM or Multiparty conversation a notification will appear in the active conversation, dock and participants list. This indicates a user is currently typing, so you know thay are actively engaging in the conversation at the time.


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